Cole Road Co-operative Community Inc.
|Passed by the Board of Directors on 26 September 2007; Confirmed
by the Members on 30 September 2007
ARTICLE 1 - OUR VISION AND GOALS
1.1 Co-op Vision Statement
- Co-op Vision Statement
- Cole Road Co-operative Community offers a safe, affordable and
attractive co-operative housing environment to our members and
- We take pride in being founded on co-operative values.
- We respect and value the diversity of our backgrounds, cultures,
skills and personal needs.
- We recognize a shared responsibility to be involved in the
effective operation of the co-op and ongoing development of our
- We work together to improve the lives of all, taking account
of our needs as individuals, families, friends and neighbours.
- We support each other through team work, creativity and communication.
- We actively promote a model of democracy, equality, compassion
and personal security.
- Cole Road Co-operative Community is a non-profit organization that
provides affordable housing for people of different backgrounds, needs
- The members have put in place reasonable standards to live by. These
standards are in By-Law 2015.02. the Occupancy By-Law.
|To help resolve disputes within the Cole Road Co-operative Community
in a fair and positive way.
ARTICLE 2 - PURPOSE OF THE MEMBER
- To promote good relations between members, and to work toward creating
a healthy, safe and positive social environment within the community.
- To promote the development of Cole Road Co-operative as a community,
and to establish a process for dealing with conflict within the Co-op.
ARTICLE 3 - MEMBER
The Co-op recognizes that education is necessary if members are to
live up to the goals we have set for our community. The Co-op will offer
regular member relations education as part of its annual program. This
education will include the following points:
- Every member will receive a copy of this By-Law.
- The Co-op will give members the opportunity to attend a workshop
in Conflict Resolution at least once every two years, either in or
outside the Co-op).
- The Conflict Resolution Workshops are available to all members.
- Only those who have completed the workshop can participate
on the Member Relations Committee.
- The Annual Budget will include an amount for education of Member
Relations Committee members.
ARTICLE 4 - DEALING
- This By-Law sets out the guidelines for dealing with conflicts
- Other members;
- Members’ families or guests; or
- The Board or committees.
- The Board of Directors will set up a Member Relations Committee
and establish its terms of reference to assist this process. In the
event that this committee is not operational, its functions may be
carried out by the Board of Directors.
4.2 The Role of the Member
- The Member Relations Committee helps resolve disputes within the
Cole Road Co-operative Community in a fair and positive way.
- The committee will act as a facilitator and guide the members to
a positive resolution.
- Members who are in conflict with one another must first try to
resolve the matter between themselves.
- If the issue cannot be resolved, then a ‘Conflict Resolution
Form’ (may be picked up outside the office door) must be completed.
When the form has been completed, it needs to be handed in at the
office, and a staff member will then forward it to the Member Relations
- The Chair will call a meeting with his/her committee members. It
will be at this meeting that the information, as recorded on the ‘Conflict
Resolution Form’, will be shared.
- After the committee has reviewed the information, one member from
the Member Relations Committee will be asked to contact the parties
(as named on the form), at which time the committee member will briefly
explain his/her reason for calling, leaving with the member(s) a copy
of a ‘Conflict Resolution Form’, requesting that he/she
complete his/her own ‘Form’, expressing his/her side as
to what the conflict is all about. It will be explained to the Second
Party that he/she needs to return the completed Form to the Member
Relations Committee Chair within 10 days of receiving it.
- If the conflict cannot be resolved through the above process, or
mediation is not viable or wanted (as the process up to this point
is voluntary), the matter/issue will then be referred to the Board
of Directors by the Member Relations Chair.
4.4 Commitment to Confidentiality
- The Board will require members of the Member Relations Committee
to sign a Declaration of Confidentiality. This declaration is one
of two conditions of membership on the committee.
- All written correspondence between the Member Relations Chair (as
well as other committee members0 and those members who are involved
in any given conflict will be stored in a locked file in the office
with access only to the committee chair and co-op staff.
- The Board will have access to an individual complaint only if the
matter has been referred to the Board by the Member Relations Chair.
4.5 Conflict of Interest
- Any member of the Member Relations Committee who has a conflict
of interest must declare it and withdraw from the process.
- Any complainant who has a conflict with a committee member, who
is involved in the resolution process must submit this conflict in
ARTICLE 5 - THE
The steps in the mediation
process will be as follows:
Two trained members of the committee (the mediators),
will meet saoarately with the people involved regarding the conflict.
The mediators will facilitate, encourage and guide
both parties to work toward a resolution.
The committee members never impose a solution.
They can only guide the parties to a positive resolution. The parties
must always find their own solution.
The meetings between parties will be held in the
co-op’s meeting room.
Everyone involved in the process of resolving the
conflict must remain respectful, even when we agree to disagree.
We agree that our discussions will remain confidential.
|CERTIFIED to be a true copy of By-law No. 2015.09
of Cole Road Co-operative Community passed by the Board of Directors at
a meeting held on 26 September 2007 and confirmed by a two thirds vote
at a meeting of members held on 30 September 2007.